QuestionQ88Verified/Customer Service Management System Setup and ConfigurationCopy linkReport a problemAsk AstroTutorSave questionNew case tasks use the following prefix:ACSMTASK prefixBCASETASK prefixCCSTASK prefixDNo specific task prefix just existing TASK prefixShow AnswerAnswerExplanationServiceNow Customer Service Management generates case-task numbers with the CSTASK prefix for new case tasks. The TASK prefix applies to existing tasks, regardless of state, following the New York release.Learn moreServiceNow — Case form related listsShow comments1Show commentsCommunity DiscussionNo comments yet. Be the first to start the discussion!
Community Discussion