CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ84

VerifiedCustomer Service Management System Setup and Configuration

When the Channel field on a case form is set to Social, where are the details of social media conversations related to that case stored?

Explanation

In ServiceNow Customer Service Management, social media conversation details related to cases are stored in Social Logs (sn_app_cs_social_social_log). Social Channels stores the available channels, and Social Profiles stores social-profile information for accounts, contacts, and consumers.

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