QuestionQ79Verified/Customer Service Management System Setup and ConfigurationCopy linkReport a problemAsk AstroTutorSave questionBy default, which functionality manages state transitions for case management?AWorkflowsBState FlowsCBusiness RulesDFlowsShow AnswerAnswerExplanationState Flows define the allowed transitions from one state to another for the Case table and its extensions, and can perform actions during those transitions. They are the dedicated case-state transition mechanism.Learn moreServiceNow: Configuring customer service case typesShow comments2Show commentsCommunity DiscussionNo comments yet. Be the first to start the discussion!
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