QuestionQ76Verified/Customer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance AnalyticsCopy linkReport a problemAsk AstroTutorSave questionWhich characteristics do Knowledge Categories have?AShareable across KBs: Yes ; Multi-Level: NoBShareable across KBs: No ; Multi-Level: YesCShareable across KBs: No ; Multi-Level: NoDShareable across KBs: Yes ; Multi-Level: YesShow AnswerAnswerExplanationKnowledge Categories are created and maintained separately for each knowledge base, rather than shared across knowledge bases. They support parent-child hierarchies with top-level categories and subcategories, so they can be multi-level.Learn moreDefine a knowledge article categoryShow comments1Show commentsCommunity DiscussionNo comments yet. Be the first to start the discussion!
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