CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ71

VerifiedCustomer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics

What are the principal self-service functions of the Customer Support Portal?

Choose three
Explanation

ServiceNow customer self-service includes Communities for peer interaction and solutions, Knowledge Management for finding relevant articles, and the Service Catalog for submitting service or product requests. Customer support issues are handled as customer-service cases rather than as an incident-opening function of this portal. ServiceNow: Self-service in Customer Service Management

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