QuestionQ58Verified/Customer Service Management System Setup and ConfigurationCopy linkReport a problemAsk AstroTutorSave questionWhat determines the way an escalation request is processed?AEscalation RuleBEscalation TemplateCEscalation SeverityDEscalation JustificationShow AnswerAnswerExplanationAn escalation template defines how an escalation request is processed, including the escalation type and whether approval is required.Show comments0Show commentsCommunity DiscussionNo comments yet. Be the first to start the discussion!
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