CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ44

VerifiedCustomer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics

Access to a Knowledge base or Article may be restricted according to a customer’s assets and the product models by using which of the following?

Explanation

ServiceNow Knowledge Product Entitlements controls customer access to knowledge bases and knowledge articles based on the products the customer has purchased or is entitled to access. Product relationships on the knowledge base or article are used to apply that restriction.

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