QuestionQ33Verified/Customer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance AnalyticsCopy linkReport a problemAsk AstroTutorSave questionWhat is the purpose of a Case Task?ACase tasks are only used only for Cases that have a Service DefinitionBCase tasks document customer information on a CaseCCase tasks are used to assign work to the customerDCase tasks document additional work that needs to be completed to resolve the CaseShow AnswerAnswerExplanationA Case Task records and tracks additional work that must be completed as part of resolving a customer service case.Learn moreCreate a case taskShow comments1Show commentsCommunity DiscussionNo comments yet. Be the first to start the discussion!
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