CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ3

VerifiedCustomer Service Management System Setup and Configuration

Which role must B2B and B2C customers obtain, at a MINIMUM, to access a ServiceNow instance?

Explanation

B2B and B2C customers are external users. ServiceNow requires external users to have the snc_external role at a minimum to access the instance; additional Customer Service Management roles grant specific customer or case capabilities.

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