CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ236

VerifiedCustomer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics

Which one of the following is optional when creating a Catalog workflow?

Explanation

Approval is optional because a service catalog workflow may include approval activities when the fulfillment process requires them, but the workflow itself does not require approval to be created. Defining workflow activities and publishing the catalog workflow are part of the documented workflow-definition process.

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