CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ223

VerifiedCustomer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics

Which knowledge record types can have User Criteria configured?

Explanation

User Criteria control access at both the knowledge base level and the individual knowledge article level. They are not configured on knowledge categories through the standard Knowledge Management user-criteria feature.

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