CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ202

VerifiedCustomer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics

Which feature emails a notification containing a list of relevant knowledge articles to the case submitter and the watchlist users associated with the case whenever a case is created?

Explanation

ServiceNow Customer Service Management Auto-Responder supports case deflection by automatically emailing relevant knowledge articles when a case is created. Its notifications are sent to the case submitter and watchlist users associated with that case.

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