CIS-CSM: Certified Implementation Specialist - Customer Service Management

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QuestionQ200

VerifiedCustomer Service Management System Setup and Configuration

Configuration items (CIs) are entities that record the individual configurations for every product sold to a customer. CIs are kept in the configuration management database (CMDB). Assets are particular product instances supported for a customer. Which of the following statements is correct regarding CIs and assets?

Explanation

A CMDB can record assets as configuration items when those assets require configuration management, service-context tracking, or relationship management. Assets that do not need that level of configuration control are not necessarily CIs, so only some assets are tracked as configuration items.

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