CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ196

VerifiedCustomer Service Management System Setup and Configuration

Which predefined conversations are available for the Customer Service Virtual Agent?

Choose two
Explanation

ServiceNow provides predefined Customer Service Virtual Agent topics for checking an existing case’s status and for getting assistance with an existing order. These topics are named Check Case Status (Template) and Get Help with an Order (Template) in the Customer Service Virtual Agent Conversations plugin.

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