CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ191

VerifiedCustomer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics

Who is able to create a customer service case from a community discussion?

Choose two
Explanation

ServiceNow permits customer service agents to create cases from community questions. It also permits users assigned the sn_customerservice.proxy_case_creator role to do so; community administrators and moderators inherit that role. The Partner role is not included, and the Case Viewer role provides read-only case access.

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