CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ189

VerifiedCustomer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics

What is the specific type of catalog item that lets users create task-based records, such as case records, through the Service Catalog?

Explanation

A Record Producer is a Service Catalog item type that creates task-based records directly, rather than creating a requested item. It can be configured to create records such as incidents, changes, or cases.

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