QuestionQ187Verified/Customer Service Management System Setup and ConfigurationCopy linkReport a problemAsk AstroTutorSave questionWhich of the following roles is unable to update a consumer’s record?Asn_customerservice_agentBsn_customerservice_managerCsn_customerservice.consumer_agentDadminShow AnswerAnswerExplanationConsumer-record access is granted to the Consumer service agent role (sn_customerservice.consumer_agent), the Customer service manager role (sn_customerservice_manager), and admin. The Customer service agent role (sn_customerservice_agent) is not included in the consumer-record role requirement.Learn moreServiceNow: Create a consumer recordServiceNow: Roles installed with Customer Service ManagementShow comments2Show commentsCommunity DiscussionNo comments yet. Be the first to start the discussion!
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