CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ171

VerifiedCustomer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics

Customer Service Trending Topics enables companies to use Predictive Intelligence to rapidly identify factors that are increasing case volume and take action to mitigate them. Which of the following is a benefit of using Predictive Intelligence Customer Service Trending Topics?

Explanation

Predictive Intelligence Customer Service Trending Topics automatically clusters similar cases into topics, enabling managers to identify cases that share underlying issues and address them together.

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