QuestionQ164Verified/Customer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance AnalyticsCopy linkReport a problemAsk AstroTutorSave questionWhat is the purpose of the Agent Whisper function?ALets agents and chat supervisors have a conversation without the requester knowingBLets the chat supervisors have a conversation with the requester without the agent knowingCLets agents have chat conversations with other agents without the requester knowingDLets agents and requesters have a conversation without the chat supervisor knowingShow AnswerAnswerExplanationAgent Whisper enables private messages between an agent and a chat supervisor during an active chat; the requester does not see those messages.Learn moreMonitor chat conversations — ServiceNowShow comments3Show commentsCommunity DiscussionNo comments yet. Be the first to start the discussion!
Community Discussion