CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ154

VerifiedCustomer Service Management Integration

Which child-case states would cause parent–child case synchronization to fail?

Choose three
Explanation

By default, ServiceNow CSM does not synchronize updates from a parent case to a child case when the child is in the Resolved, Closed, or Cancelled state.

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