CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ152

VerifiedCustomer Service Management System Setup and Configuration

From a technical perspective, what role do customer data models serve in Service CSM?

Explanation

ServiceNow CSM customer data models provide the data structures and relationship models needed to implement different customer-service business models, such as B2C, B2B, B2B2B, B2B2C, and B2B2E.

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