QuestionQ147Verified/Customer Service Management System Setup and ConfigurationCopy linkReport a problemAsk AstroTutorSave questionWhat is the purpose of the Deactivate Special Handling Notes Scheduled Job?ARuns at the end of the month and deactivates all Special Handling notes more than 30 days oldBRuns weekly and must have the Active checkbox unchecked in order for Special Handling notes to be deleted by the end of the weekCRuns on demand by the System Admin who must set specific weekly schedules and set only those that are priority 1-critical to be deactivatedDRuns daily at midnight, checks all active alerts and sets the status to Expired for those that have reached their expiration datesShow AnswerAnswerExplanationThe scheduled job runs daily at midnight and checks special handling notes against their effective and expiration dates. When a note has reached its expiration date, it sets that note’s status to Expired.Learn moreServiceNow: Special handling notesShow comments4Show commentsCommunity DiscussionNo comments yet. Be the first to start the discussion!
Community Discussion