QuestionQ139Verified/Customer Service Management System Setup and ConfigurationCopy linkReport a problemAsk AstroTutorSave questionWhat purpose do Special Handling Notes serve?ABring important information about individual records to an agent's attentionBFor agents to view articles an attach them to a caseCTo ensure customers get the service they are entitled to receiveDHelp agents identify in which time zone a contact is locatedShow AnswerAnswerExplanationServiceNow Special Handling Notes highlight crucial information about individual records, including case or account records, so that agents are made aware of it.Learn moreManage special handling notesShow comments1Show commentsCommunity DiscussionNo comments yet. Be the first to start the discussion!
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