CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ136

VerifiedCustomer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics

Customer service-contract information is located in Knowledge.

Explanation

Knowledge contains reusable articles for agents and customers. Customer service contracts are maintained as Service Contract records, with related entitlement-management data rather than as Knowledge content.

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