CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ122

VerifiedCustomer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics

Which action can a Partner Admin (sn_customerservice.partner_admin) perform in the Customer Service Portal that a Partner (sn_customerservice.partner) cannot?

Explanation

A Partner Administrator can manage users for its own account and customer accounts, which includes creating and updating contacts. The Partner role can create cases on behalf of customer accounts, but it does not have the user-management permission.

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