CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ115

VerifiedCustomer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics

Which of the following capabilities are unique to CSM Workspaces and are not available in the Platform UI view?

Choose two
Explanation

Lookup and verify is a CSM Workspace capability for finding and confirming contact or consumer information during an interaction. Agent Assist is available on CSM Workspace interaction forms to surface relevant information from configured sources. Special handling notes and related search functionality are also supported in the platform interface.

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