CIS-CSM: Certified Implementation Specialist - Customer Service Management

In CSM, Asset Management refers to tracking the specific products or services that a customer owns or uses, which is distinct from the ITIL/ITSM definition (managing the lifecycle of IT assets cost-effectively) and the Corporate Finance definition (tracking the value and ownership of assets). This CSM-specific use case ties customer support and service processes directly to the products or services the customer has purchased or is using, enabling more targeted case management and service delivery.