QuestionQ109Verified/Customer Service Management System Setup and ConfigurationCopy linkReport a problemAsk AstroTutorSave questionWhich resource matching methods are available on the Matching Rule form?Choose fourAHistoryBScriptedCAdvancedDSimpleESkillFSelection CriteriaShow AnswerAnswerExplanationServiceNow Matching Rules support four resource-matching methods: Simple for selecting a specific resource, Advanced for filtering resources through conditions, Scripted for custom resource-identification logic, and Selection Criteria for matching rules used with the assignment workbench. Skills may be used as an Advanced condition, but Skill itself is not a matching method.Learn moreCreate a matching rule for case routingRoute and assign casesShow comments5Show commentsCommunity DiscussionNo comments yet. Be the first to start the discussion!
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