QuestionQ1Verified/Customer Service Management System Setup and ConfigurationCopy linkReport a problemAsk AstroTutorSave questionUnder what circumstances are any platform changes considered a customization?AWhen they require an implementation spread across all project phasesBIf they are NOT applied through the usage of built-in tools on the Now PlatformCWhen they are solely implemented for a custom applicationDWhen there are business demands for custom functionality that is not offered out-of-the-boxShow AnswerAnswerExplanationA platform change is a customization when it is not made by using the Now Platform’s built-in tools. Changes made through supported built-in configuration capabilities are configuration rather than customization.Show comments1Show commentsCommunity DiscussionNo comments yet. Be the first to start the discussion!
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