CAD: ServiceNow Certified Application DeveloperDemo

By ServiceNow · Question Mode

QuestionQ57

Working with External Data

How does ServiceNow associate an inbound email with an existing record?

  • A Watermark
  • B Record link
  • C Subject line with record number
  • D sys_id
Explanation

ServiceNow embeds a unique watermark in outbound email messages. When a reply is received, that watermark lets the platform identify and associate the inbound email with the corresponding existing record.

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