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Question

An Architect is working with Ursa Major Solar, which has the following environment and requirements:

Commercial and Consumer support departments report to the same Support Director.
Commercial and Consumer sales users report to the same VP of Sales, but the sales departments must not collaborate.
The Commercial and Consumer sales departments should share their customers with one another. However, the Commercial Account and Consumer Account support departments must not collaborate.
The sales departments will continue to be the Account Owner for the Accounts they sell to.

Which Organization-Wide Default is recommended for Accounts, and how should the Architect enable appropriate support Account Sharing for Commercial and Consumer sales?

A Private Account Sharing with Sharing Rules from Commercial Sales Role(s) to Consumer Support Role(s) and Consumer Sales Role(s) to Commercial Support Role(s).
B Private Account Sharing with Sharing Rules from Commercial Sales Role(s) to Commercial Support Role(s) and Consumer Sales Role(s) to Consumer Support Role(s).
C Private Account Sharing with Sharing Rules from Commercial Sales Group(s) to Commercial Support Group(s) and Consumer Sales Group(s) to Consumer Support Group(s).
D Read-Only Account Sharing with Sharing Rules from Commercial Sales Role(s) to Consumer Support Group(s) and Consumer Sales Role(s) to Commercial Support Group(s).

Explanation

A Private Account organization-wide default prevents broad access across the commercial and consumer organizations. Owner-based sharing rules can make Commercial Sales-owned accounts available to Commercial Support roles and Consumer Sales-owned accounts available to Consumer Support roles, while maintaining sales ownership and preventing unnecessary cross-department support access.

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