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By Salesforce · Question Mode

QuestionQ110

Declarative Sharing

Universal Containers (UC) has configured private organization-wide defaults for the Container and Case objects.

How can UC provide support representatives with access to Container and Case records owned by Customer Community users?

  • A Create a criteria-based sharing rule that gives access to the head of support role and internal subordinates.
  • B Support representatives will automatically get access to these records via the role hierarchy.
  • C Create an ownership-based sharing rule that gives access to the head of support role and internal subordinates.
  • D Create a Share Group based on the sharing set created for the Customer Community User Profile.
Explanation

Customer Community users are high-volume Experience Cloud users without roles, so records they own are not exposed through the role hierarchy and cannot be handled by owner-based sharing rules. Share Groups are intended to share records owned by high-volume Experience Cloud users with authenticated internal users; the group can be based on the relevant sharing set.

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