Certified Service Cloud ConsultantDemo

By Salesforce · Question Mode

QuestionQ8

Service Console

When Service Reps are viewing a case, they frequently need to view the case history of other cases for the same account.

How should a consultant configure the Lighting Service Console to meet this requirement?

  • A Account tabs with Case subtabs
  • B Account tabs and Cases tab
  • C Account tab with Cases related list
  • D Case tabs with Account subtabs
Explanation

An Account tab with the Cases related list exposes the set of cases associated with that account, enabling service representatives to review other cases and their histories while handling account-related support. Salesforce’s Lightning Service Console includes related cases for the parent account through related-list components.

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