Certified Service Cloud ConsultantDemo

By Salesforce · Question Mode

QuestionQ72

Service Console

Universal Containers (UC) is updating the Service Cloud console app used by its call center agents. Management is concerned that deploying the new app could disrupt current operations and affect customer satisfaction.

What should the consultant recommend to mitigate these concerns?

  • A Configure the new app in a sandbox. Use a change-set to push the configuration to production for testing and training.
  • B Configure the new app in developer org and use an unmanaged package to deploy to production.
  • C Deploy the configuration from a sandbox to production during the next Salesforce version update so the system only goes down once.
  • D Deploy the configured and tested app to production. Update the agent's profile to view the app and take away access to the old app.
Explanation

A sandbox provides an environment separate from live operations where the new configuration can be developed, tested, and used for training before production rollout. Salesforce change sets support deploying customizations from an affiliated sandbox to production, allowing the tested configuration to be promoted in a controlled manner.

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