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By Salesforce · Question Mode

QuestionQ64

Knowledge Management

Cloud Kicks has established a review process for every new Knowledge article. Before an article is available to users, it must be reviewed and approved by a subject matter expert.

Which action is required to make articles visible in all selected channels?

  • A Set the status to Published from the Knowledge approval page.
  • B Click Publish after the Approval Process.
  • C Set the final approval action to “Lock the record for editing”.
Explanation

Completing a Salesforce Knowledge approval process does not publish the article automatically. After approval, a user must click Publish to make the article available in all selected publishing channels. The approval process’s final approval action should unlock the article for editing, not lock it.

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