QuestionQ293
Implementation StrategiesUniversal Healthcare plans to implement an Agentforce Service Agent to help patients with common inquiries and provide medication summaries. It must manage sensitive tasks, such as confirming a patient’s identity by email or phone before retrieving medical history.
How should the Service Cloud Consultant configure the Agentforce Service Agent’s actions?
- A Employ standard topics and actions for general inquiries, and create custom topics and actions using Apex, Flow, or Prompt Builder for sensitive tasks.
- B Implement only custom actions for all patient interactions to ensure complete control over data privacy and security from the outset.
- C Utilize standard actions for all tasks, as they are pre-configured to handle sensitive data securely without additional setup and are industry best practices.
Community Discussion