Certified Service Cloud ConsultantDemo

By Salesforce · Question Mode

QuestionQ291

Implementation Strategies

A consultant is working on a Service Cloud implementation with a fixed budget and timeline. Early in the project, additional requirements are identified that will cause the project to exceed its timeline and budget constraints.

What should the consultant do first to address this issue?

  • A Document the gap in requirements and discuss the schedule and budget impact with the project team.
  • B Send a change order to the client to account for the additional budget requirements.
  • C Incorporate the additional requirements to the project scope and continue with the original project schedule.
Explanation

New requirements that affect fixed project constraints must be documented and evaluated with the project team so that their schedule and budget impact can be understood and agreed upon. Formal change control, such as a client change order, can occur after that assessment.

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