Certified Service Cloud ConsultantDemo

By Salesforce · Question Mode

QuestionQ28

Service Console

Universal Containers wants to deliver a more consistent customer service experience and is considering the use of macros.

Which prerequisite should the consultant take into account?

  • A The Lightning page contains the Run Macros action.
  • B All users have permission to create macros.
  • C Publisher actions are on the page layout.
Explanation

Salesforce macros operate against actions available on the target record page. That page must include a publisher and the required actions, such as Email or Log a Call, so the macro can execute them. In Lightning Experience, macros are accessed through the Macros utility, and macro permissions can be assigned selectively by role. Prerequisites for Macros

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