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By Salesforce · Question Mode

QuestionQ265

Knowledge Management

Universal Containers is moving from Classic Knowledge to Lightning Knowledge with the Lightning Knowledge Migration Tool and finds that none of the Article file attachments migrated.

How can a consultant migrate the file attachments?

  • A Use the Lightning Knowledge Migration Tool and choose 'include files'.
  • B Use the Files Related List on each article to add files to your articles.
  • C Post the Files to the Chatter Feed on each Article.
  • D Upload the files as Documents, then relate them to the migrated Articles.
Explanation

The Lightning Knowledge Migration Tool migrates files from Classic Knowledge custom file fields to the Salesforce Files object and the Files related list, but Article file attachments require manual addition after migration. Add the files to each migrated article by using its Files related list.

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