Certified Service Cloud ConsultantDemo

By Salesforce · Question Mode

QuestionQ207

Service Cloud Solution Design

Cloud Kicks hired a Service Cloud Consultant to build its reports. The consultant is having difficulty finding the Accounts with Entitlements with Contacts and Service Contracts with Contract Line Items custom report types.

What should the consultant do to troubleshoot?

  • A Verify that Salesforce Knowledge is enabled.
  • B Verify that Historical Trend Reporting is enabled.
  • C Verify that entitlement management is enabled.
Explanation

Salesforce automatically provides the Accounts with Entitlements with Contacts and Service Contracts with Contract Line Items custom report types when entitlement management is enabled. Salesforce Knowledge and Historical Trend Reporting enable different report types.

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