Certified Service Cloud ConsultantDemo

By Salesforce · Question Mode

QuestionQ198

Knowledge Management

Cloud Kicks will use the Salesforce Knowledge Article Importer to migrate existing articles from a different knowledge base. The existing knowledge base contains HTML-written how-to guides.

What is the recommended way to import the how-to guides into Salesforce Knowledge?

  • A Modify the import parameters to specify HTML encoding.
  • B Change the HTML format first to support subfields.
  • C Create an HTML file for each rich text area field.
Explanation

Salesforce Knowledge imports rich text area content from .html files referenced by relative paths in the import CSV. A separate .html file is required for the content of each rich text area field.

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