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By Salesforce · Question Mode

QuestionQ195

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Universal Containers’ IT policy prohibits installing third-party software on employee computers. However, the VP of Service has requested that customer emails automatically create cases.

Which solution should a consultant recommend?

  • A On-Demand Email-to-Case
  • B An AppExchange package
  • C Web-to-Case
  • D Email-to-Case
Explanation

On-Demand Email-to-Case is a cloud-based Salesforce service that receives inbound customer emails and automatically creates Case records without requiring locally installed software or an Email-to-Case agent.

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