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By Salesforce · Question Mode

QuestionQ183

Knowledge Management

Universal Containers has deployed KCS. Certain article types and categories require approval, and both the Publish Articles action button and the Submit for Approval button are available on page layouts. Agents are forgetting to submit certain article types for approval.

What should a consultant recommend to automate the approval process?

  • A Workflow Rule
  • B Validation rule
  • C Flow Builder
  • D Assignment rule
Explanation

A record-triggered flow can evaluate the Knowledge article type and category and invoke Salesforce’s Submit for Approval action, automatically routing qualifying articles into the applicable approval process. This removes the need for agents to manually submit those articles.

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