QuestionQ120
Knowledge ManagementCloud Kicks has put a review process in place for all new knowledge articles. Before an article becomes available to users, it must be reviewed and approved by a subject matter expert.
Which step is required to make articles visible in all selected channels?
- A The Approval Process will automatically Publish.
- B Approve articles from the Knowledge approval page to Publish.
- C Agents must click Publish after the Approval Process.
- D Set the final approval action to “Lock the record for editing”.
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