Certified Service Cloud ConsultantDemo

By Salesforce · Question Mode

QuestionQ10

Service Cloud Solution Design

Universal Containers needs a scheduling solution that enables Managers to coordinate service engineers across multiple Territories.

Which solution should a Consultant recommend?

  • A Salesforce Mobile App
  • B Lightning Console
  • C Employee Community
  • D Salesforce Field Service
Explanation

Salesforce Field Service is designed to schedule and dispatch service resources across service territories. Its scheduling and optimization capabilities can coordinate appointments and resources for one or more service territories.

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