Certified Identity and Access Management Designer

By Salesforce · Question Mode

QuestionQ14

VerifiedAccepting 3rd Party Identity in Salesforce

Universal Containers (UC) has configured an SP-initiated SAML flow between an external IdP and Salesforce. When a UC user tries to log in to the Salesforce mobile app for the first time, they are prompted for Salesforce credentials rather than being taken to the IdP login page.

What is the most likely cause of this issue?

Explanation

The Salesforce mobile app defaults to its standard production login server. For SAML SSO, the user must add and select the organization’s My Domain URL as a custom connection; that My Domain endpoint initiates the SAML request and sends the user to the identity provider. Without configuring the app to use My Domain, the app displays the standard Salesforce credential prompt.

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