QuestionQ84

Risk Identification and Mitigation

Universal Containers has identified a Sev0 production defect. Within minutes, tens of thousands of records will be created with incorrect data, resulting in significant brand damage. The Salesforce administrator proposes replacing the defective text field directly in production with a new picklist field. The page layout will be updated to remove the text field and add the new picklist field.

What should the Salesforce architect recommend?

  • A Explain that only developers are certified to make changes directly in production.
  • B Deny the suggestion and explain to everyone that the risk is too high and the next release window is on the weekend.
  • C Call the security team and begin organizing a penetration test.
  • D Pair with the administrator, and review each change as it happens
Explanation

A Sev0 incident with imminent, large-scale data corruption requires an urgent but controlled production change. Pairing with the administrator and reviewing each change provides immediate mitigation and appropriate oversight, avoiding the greater harm that would result from waiting for the normal release window. Salesforce guidance permits administrators to perform some production administrative work while emphasizing deliberate governance and risk control for production changes.

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