QuestionQ55

Change Sets

Universal Containers (UC) has a large work backlog. UC has observed that, despite its best efforts, valuable enhancements and updates are not being completed because it lacks the bandwidth to deliver them. Many of these items require little effort and do not need experienced resources.

What should the architect recommend to minimize additional costs and enable UC to complete more of the backlog?

  • A UC should eliminate low-value items from the backlog.
  • B UC should hire a partner to complete the needed backlog items.
  • C UC should start a citizen development program.
Explanation

A citizen development program distributes suitable low-complexity work from the constrained IT team to appropriately enabled business users and administrators using low-code, clicks-not-code tools. This increases delivery capacity while avoiding the added cost of an external implementation partner and retains valuable backlog items.

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