QuestionQ12

General Commerce Developer Concepts

A company manages product availability within its enterprise resource planning (ERP) system. To control product visibility, an integration between the ERP system and Salesforce was created to manage entitlement policies. One product is no longer available to a particular customer. What should occur to the product entitlement so that this customer no longer sees the product in the portal?

  • A The developer deletes the product entitlement through integration
  • B The developer updates the product entitlement status to Inactive through integration
  • C The developer disables the product entitlement manually in Salesforce
  • D The developer disables the product entitlement through integration
Explanation

Salesforce B2B Commerce entitlement policies determine which products a buyer group can see. Removing the product-entitlement association through the ERP-driven integration removes that customer’s access while keeping the ERP as the source of truth and avoiding unintended effects on other entitlement assignments.

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