QuestionQ451

Delivery

A business analyst has been tasked with optimizing a process for delivering healthcare services to patients at a clinic. When creating a value stream map, what key observations will the business analyst include?

  • A Process breakdowns and workflow
  • B Wait times and cycle times
  • C Process maps and story points
  • D Activity sequences and earned value (EV)
Explanation

Value stream mapping captures process-time metrics, including cycle time, together with waiting and delay time across the service flow. These measures expose non-value-added time and bottlenecks that can be targeted for improvement.

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